NHS website - What if my NHS dental treatment goes wrong?

What if my NHS dental treatment goes wrong?

If you have had restorative treatment on the NHS, and something goes wrong, requiring repair or retreatment, within 12 months of the original treatment, then your dentist should carry out the necessary work free of charge.

Restorative treatment includes fillings, root fillings, inlays, porcelain veneers or crowns.

This will not normally apply if:

  • within the 12-month period another dentist has carried out any treatment on the same tooth that has been restored, or
  • the patient was advised at the time of the restoration that it was temporary or a different restoration was more appropriate, but the patient insisted on a different form of restoration, or
  • the repair or restoration is a result of trauma 

Making a complaint

If you're unhappy with your NHS dental work, you can make a complaint. For more information, see How do I make a complaint about my dental treatment? 

Read the answers to more questions about dental health.

Further information:

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